General Terms and Conditionsof Contracting.

Identification of the agency.

In compliance with current regulations (LSSI-CE, RDL 1/2007 and Decree 101/2018 of the Valencian Community.):

It has the Compulsory Civil Liability and Surety insurance required by Royal Legislative Decree 1/2007 to guarantee insolvency and repatriation.

Scope and nature of the services.

SUN-ZEN TRAVEL acts as:

2.1. Package Tour Operator

When combined with at least two tourist services under a single contract.

2.2. Intermediary

When acting as a mediator in the contracting of individual services (flights, transportation or other independent services).

2.3. Travel arrangements

• Author Trips (Group): itineraries designed by the agency with specific programs.
• Customized Trips: exclusive routes tailored to the traveler's specifications.
• Retreats: experiences of well-being and personal growth.

Process of contracting.

The contracting is perfected by means of:

• Acceptance of the proposed budget or itinerary.
• Payment of the corresponding reservation deposit.
• Written confirmation from SUN-ZEN TRAVEL.

Guaranteed delivery of all mandatory legal and pre-contractual information prior to any payment.

Structure and payment milestones.

The customer expressly assumes compliance with the following payment schedule according to the contracted modality:

4.1. Group Trips (Author Trips)

4.2. Customized Trips (Tailor-made)

Law of withdrawal.

5.1. Combined Trips

In accordance with the Art. 103.l RDL 1/2007, the right of withdrawal of 14 days not applicable. Termination is possible with penalty according to particular conditions.

5.2. Customized Services and Retreats

Excluded from withdrawal (Art. 103.c RDL 1/2007) because they are tailor-made services.

Policy cancellation.

6.1. For the Traveler

You will pay management fees, vendor penalties and non-refundable services (including those for 300 € initial if any).

6.2. By the Agency (Minimum Group)

Reimbursement of 100%. Advance notice according to the duration of the trip:

• Trips of more than 6 days: 20 days' notice.
• Trips from 2 to 6 days: 7 days notice.
• Trips of less than 2 days: 48 hours notice.

Modifications and philosophy.

The itineraries are «living guides». Non-substantial modifications may be made for weather, safety or force majeure.

SUN-ZEN TRAVEL always guarantees equivalent or higher quality of the modified services.

Travel insurance and risk assumption.

Mandatory: medical, rescue and repatriation insurance.

The traveler declining the proposed insurance assumes all expenses medical, accidents or cancellations, exonerating SUN-ZEN TRAVEL of any economic claim derived from these concepts.

Responsibility and intellectual property.

• SUN-ZEN TRAVEL responds according to its role (organizer or intermediary) under the limits of RDL 1/2007.
• Itineraries, dynamics and materials are the exclusive property of Antonio Pascual Gamero. Reproduction is prohibited without express authorization.

Behavior and right of exclusion.

SUN-ZEN TRAVEL may terminate the contract and request the abandonment of the trip to passengers that seriously alter the well-being of the group or disrespect coordinators or suppliers.

The excluded passenger shall not be entitled to reimbursement and will assume your return expenses.

Protection of data.

Treatment in accordance with RGPD (EU 2016/679). Responsible: Antonio Pascual Gamero.

Contact us: info@sunzentravel.com. Rights: access, rectification, suppression, opposition, limitation and portability.

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Legislation and jurisdiction.

Applicable Spanish law (TRLGDCU). Jurisdiction: courts and tribunals of the consumer's address.