General Terms and Conditions of Booking.
Terms applicable to the contracting of package travel, customized trips and wellness retreats with SUN-ZEN TRAVEL.
Last updated · September 2026The essentials, clearly stated
This summary is for guidance only and does not replace the full text. In case of discrepancy, the provisions of the following sections shall prevail.
- You book with €300. You pay 50% of the remainder when the group reaches the minimum, and the balance 30 days before departure.
- If the departure doesn't happen, we refund you 100%. All payments made, without exception.
- If you cancel, with more than 60 days you only lose the deposit; between 30 and 60 days, 50%; with less than 30, 100%.
- You can transfer your spot to someone else giving at least 7 days' notice, paying the costs that this generates.
- Travel insurance is mandatory and it's not included in the price.
- The price can only go up due to fuel, taxes or exchange rate, never in the last 20 days, and if it goes up more than 8% you can cancel without penalty.
Identification of the agency.
In compliance with current regulations (LSSI-CE, RDL 1/2007 and Decree 101/2018 of the Valencian Community):
Owner Antonio Pascual Gamero (SUN-ZEN TRAVEL)
Tax ID (NIF) 07046276L
Registered office C/ Jacinto Benavente, 41 Esc. B — 13º, 46980 Paterna (Valencia), Spain
Email address info@sunzentravel.com
Phone 604 92 81 72
Legal status Travel Agency with Registration No. CV-AVC002733-V in the Tourism Registry of the Comunitat Valenciana.
Guarantee against insolvency
In accordance with the Royal Legislative Decree 1/2007 In accordance with the tourism regulations of the Valencian Community, SUN-ZEN TRAVEL has established and maintains on a permanent basis a insolvency protection. This guarantee covers the actual reimbursement of all payments made by the traveler, or by a third party on their behalf, to the extent that the corresponding services have not been provided, and—when the trip includes transportation—their actual repatriation.
Guarantor Markel Insurance SE, Spanish Branch
Record Insurance company registered with the General Directorate of Insurance and Pension Funds under code E0235
Format Surety Bond for Travel Agencies
Guaranteed principal 100.000 €
Notwithstanding the foregoing, SUN-ZEN TRAVEL has taken out the Civil Liability Policy required by tourism regulations. These are different types of coverage: Civil liability covers damages caused in the course of business; the insolvency guarantee covers refunds and repatriation when the agency is unable to meet its obligations.
Scope and modalities.
SUN-ZEN TRAVEL can act in two different positions, and its liability regime depends on this:
- As a package travel organizer, when it brings together at least two tourist services under a single contract.
- As an intermediary, when mediating in the contracting of individual services (flights, transport or other independent services) provided by third parties.
Modalities
- Small group trips: private itineraries with fixed dates and a group of 6 to 13 travelers. They are considered a package tour.
- Customized trips: routes tailored to the traveler's specifications.
- Wellness retreats: stays in third-party centers, organized and managed by the agency.
During retreats, SUN-ZEN TRAVEL organizes and manages the stay, without providing health services or on-site support at the destination, unless expressly agreed upon and stated in the quote.
Preliminary information and contracting.
Before the traveler is bound by the contract, SUN-ZEN TRAVEL provides him with the standardized information form provided for in the package travel regulations, together with pre-contractual information on destination, itinerary, accommodation, transport, meals included, total price, payment schedule and documentation requirements.
The contract is formed when these three circumstances come together:
- Acceptance by the traveler of the proposed quote or itinerary.
- Payment of the corresponding reservation deposit.
- Written confirmation from SUN-ZEN TRAVEL.
Until all three occur, filling in a form or requesting information does not create any obligation for either party.
It is the traveler's responsibility to have all personal documentation in order—passport, visas, and, where applicable, health certificates—in accordance with the requirements of the destination country. SUN-ZEN TRAVEL informs travelers of these requirements and assists with the application process, but is not liable for denial of entry due to incorrect or expired documentation.
Price and price review.
The published price is the total price per person and includes all services described in the program, applicable taxes and fees. Items not included are expressly listed in each program.
After the contract is signed, the price may only be revised upwards for any of these three reasons, and only to the extent that they occur:
- Variation in the price of passenger transport resulting from the cost of fuel or other energy sources.
- Variation of taxes or fees payable on contracted services, including landing or boarding fees.
- Variation of exchange rates applicable to the trip.
No price revision may be communicated in the 20 days prior to departure. If the revision involves an increase greater than 8% of the total price, the traveler may terminate the contract without any penalty and with a full refund of all payments made.
The same rule operates in reverse: if these cost items become cheaper, the traveler is entitled to the corresponding price reduction, less actual administrative expenses.
Structure of payments.
Small-group trips
1 · Booking your spot
Fixed deposit of 300 €, intended for initial management and securing your spot. It is deducted from the total price. In accordance with the Art. 103.a of the TRLGDCU, will not be refundable once arrangements with third parties have begun, except in the cases provided for in sections 04, 07 and 09 of these conditions.
2 · Group confirmation
Upon reaching the minimum group size 6 travelers, SUN-ZEN TRAVEL will formally notify you. From the date of that notification, the traveler will pay the 50% of the outstanding amount —that is, half of the total price once the deposit has been deducted— within the period indicated in the communication.
3 · Final settlement
The remaining amount must be paid 30 days before the departure date, being a necessary condition for the execution of the trip.
Example with a trip of €2,595: €300 deposit, €1,147.50 upon confirmation of the group and €1,147.50 thirty days before departure.
Customized trips and retreats
1 · Design deposit
Initial payment to begin the technical design and detailed quote. It is deducted from the final price but is not refundable if the traveler withdraws after delivery of the itinerary.
2 · Formalization of reservations
Once the quote is accepted, the traveler will pay the stipulated percentage —usually between 30% and 50%— for blocking and paying for flights and third-party services.
3 · Payment of the balance
The 100% of the amount must be settled before the final documentation is delivered, according to the deadlines agreed in the quote.
Bank transfer and credit card are accepted. No fees or charges for payment method.
Transfer of the reservation to another traveler.
The traveler who is unable to make the trip may transfer their booking to another person that meets the required conditions, communicating it to SUN-ZEN TRAVEL by a means that leaves a record and at least 7 calendar days in advance before departure.
The assignor and assignee are jointly and severally liable for the payment of the outstanding amount and for the additional costs that the transfer may generate —primarily the name change on airline tickets, which on long-haul flights can be expensive or even impossible depending on the fare purchased—. SUN-ZEN TRAVEL will provide a justified explanation of these costs before finalizing the transfer.
In practice, this means that if an unexpected event occurs, before cancelling it is worth asking about transferring the booking: it's usually much cheaper than losing 50% or 100% of the trip.
Modifications before departure.
SUN-ZEN TRAVEL may introduce non-substantial modifications of the program before departure, communicating them to the traveler clearly and through a means that leaves a record.
If, on the other hand, it is forced to significantly modify any of the main features of the trip, or cannot meet any expressly accepted special requirement, the traveler will have a reasonable period of time to choose between:
- Accept the proposed modification.
- Terminate the contract without penalty, with a full refund of all payments made.
- Accept a substitute trip of equivalent or superior quality, if SUN-ZEN TRAVEL can provide it. If it is of inferior quality, with a corresponding price reduction.
Cancellation by the traveler.
The traveler may terminate the contract at any time before the start of the trip. The following specified penalty, calculated on the total price and based on the number of calendar days in advance:
You lose only the €300 deposit. The remainder of the amount paid will be fully refunded.
Penalty of 50% of the total price of the trip.
Penalty of 100% of the total price of the trip.
Before cancelling, it's worth weighing two alternatives: the transfer of the booking to another person and the travel insurance cancellation coverage, which may reimburse the penalty when the reason is covered by the policy.
Cancellation without penalty due to extraordinary circumstances
No penalty will be applied, and the traveler will be entitled to full refund of all payments made, where the destination or its immediate vicinity is affected by unavoidable and extraordinary circumstances that significantly affect the execution of the trip or the transport of passengers to the destination.
In that case, the traveler will not be entitled to additional compensation.
Cancellation by the agency.
Because the minimum number of travelers was not reached
Group travel requires a minimum of 6 travelers. If it is not reached, SUN-ZEN TRAVEL will cancel the departure and refund the 100% of all payments made, including the deposit, without additional compensation.
The advance notice will be adjusted to the duration of the trip:
- Trips of more than 6 days: 20 calendar days in advance.
- Trips of 2 to 6 days: 7 calendar days in advance.
- Trips of less than 2 days: 48 hours in advance.
Due to unavoidable and extraordinary circumstances
If SUN-ZEN TRAVEL is prevented from carrying out the trip due to unavoidable and extraordinary circumstances, it will notify you without undue delay and refund the 100% of all payments made, likewise without additional compensation.
In both cases the refund will be processed without undue delay and, in any event, within a maximum period of 14 calendar days from the termination of the contract.
Right of withdrawal.
In accordance with the Art. 103.l of Royal Decree-Law 1/2007, the 14-day right of withdrawal provided for distance contracts does not apply to package travel contracts. Termination remains possible with the penalty provided for in paragraph 08.
Personalized services and retreats are also excluded from the right of withdrawal (Art. 103.c of Royal Decree-Law 1/2007) because they are services tailored to the consumer's specifications.
If something is not provided as agreed.
The traveler must inform SUN-ZEN TRAVEL without undue delay of any lack of conformity noticed during the trip, so that it can be remedied at the time. Reporting it on return greatly reduces the chances of a solution.
SUN-ZEN TRAVEL will remedy any lack of conformity, unless this proves impossible or involves a disproportionate cost. If it does not remedy the lack of conformity, the traveler will be entitled to a price reduction for the affected period and, where applicable, to the compensation for damages suffered.
No compensation will be given when the lack of conformity is attributable to the traveler, to a third party unrelated to the contracted services and is unforeseeable or unavoidable, or is due to unavoidable and extraordinary circumstances.
When it becomes impossible to return on the scheduled date due to unavoidable and extraordinary circumstances, SUN-ZEN TRAVEL will assume the cost of necessary accommodation of equivalent category, up to a maximum of three nights, with the exceptions provided for by the regulations for people with reduced mobility and their companions, pregnant women, unaccompanied minors and people with a need for specific medical assistance.
Duty to assist.
SUN-ZEN TRAVEL will provide appropriate assistance without undue delay to any traveler who runs into difficulties during the journey, in particular by providing information on health services and local authorities, and assistance in making remote communications and finding alternative travel arrangements.
When the difficulty has arisen intentionally or through the traveler's own negligence, a reasonable surcharge may be charged for such assistance, which will not exceed the actual costs incurred.
Insurance for travel.
Taking out a travel insurance with coverage for medical assistance, rescue and repatriation is mandatory to participate in SUN-ZEN TRAVEL trips. It is not included in the price.
SUN-ZEN TRAVEL provides travelers with a policy proposal tailored to their itinerary and planned activities, and recommends that it include cancellation coverage, given the penalty regime of section 08.
Travelers who purchase a different insurance policy must provide proof of it before departure. Anyone who declines to take out any insurance will bear the medical, rescue and repatriation costs themselves that could result from the trip.
This provision does not limit or exclude the responsibility of SUN-ZEN TRAVEL as organizer under package travel regulations, which is non-waivable.
Changes at the destination.
The itineraries are living documents. During the trip, adjustments may be made due to weather, safety, road conditions, supplier availability, or force majeure.
When that happens, SUN-ZEN TRAVEL will offer services of equivalent or higher quality at no additional cost to the traveler. If only a lower quality alternative is available, the corresponding price reduction will be applied.
Minor adjustments to schedules, order of visits, or accommodation within the same category do not constitute a substantial modification of the contract.
Conduct and exclusion.
Trips are conducted in small groups, and living together is part of the service. SUN-ZEN TRAVEL may terminate the contract and require the departure from the trip of anyone who seriously and repeatedly disrupts the coexistence of the group, endangers the safety of the participants, or disrespects the coordinators, guides or suppliers.
Before taking this measure, the traveler will be warned, unless the seriousness of the facts does not allow it.
The excluded traveler will not be entitled to a refund for services not used and will assume the costs of their return, without prejudice to the reimbursement of those amounts that SUN-ZEN TRAVEL may effectively recover from the suppliers.
Liability and intellectual property.
- SUN-ZEN TRAVEL is responsible for the proper execution of the services included in the contract in accordance with its position of organizer or intermediary, under the terms and within the limits of Royal Decree-Law 1/2007.
- The itineraries, texts, photographs, activities, and materials published are owned by Antonio Pascual Gamero. Reproduction is prohibited without express authorization.
Protection of data.
Personal data is processed in accordance with RGPD (EU 2016/679) and the LOPDGDD. Data controller: Antonio Pascual Gamero.
Purpose: to manage the booking and provision of the trip. The data is communicated to the necessary suppliers to carry it out—airlines, accommodations, transport companies and local guides—, which may involve international transfers to the destination countries.
You can exercise your rights of access, rectification, erasure, objection, limitation and portability by writing to info@sunzentravel.com, and file a complaint with the Spanish Data Protection Agency.
More details in our Privacy Policy.
Claims and conflict resolution.
Any complaint can be directed to info@sunzentravel.com or by phone at 604 92 81 72. SUN-ZEN TRAVEL will respond as soon as possible.
SUN-ZEN TRAVEL has official complaint forms available to the consumer in accordance with the regulations of the Valencian Community.
Consumers can also use the European online dispute resolution platform, available at ec.europa.eu/consumers/odr.
Legislation and jurisdiction.
These conditions are governed by the Spanish law, in particular by the Consolidated Text of the General Law for the Defense of Consumers and Users (RDL 1/2007).
The courts and tribunals corresponding to the consumer's address.
If any clause of these conditions is declared null or unenforceable, that will not affect the validity of the rest, which will remain fully applicable.